The Newcastle upon Tyne Hospitals NHS Foundation Trust 2007/2008: Information for patients

Our assessments look at how well healthcare organisations perform in areas of interest to patients, service users, carers and the public. The scores below show how many of our assessments were met by The Newcastle upon Tyne Hospitals NHS Foundation Trust. Click through on the links below to find out what we were assessing.

  • Safety and cleanliness

    This includes reducing the risk of infection, safeguarding children, handling medicines and equipment properly and disposing of waste safely.

    11/13 assessments met

  • Standard of care

    This includes whether the trust sees patients within set timeframes and make its services equally available to everyone.

    9/9 assessments met

  • Waiting to be seen

    This includes the supervision and training for staff, whether the trust works with other organisations to meet patients’ individual needs and whether it follows national guidelines.

    13/13 assessments met

  • Dignity and respect

    This includes whether the trust treats people as individuals, observes confidentiality, and has a transparent process that patients can access easily if they have a complaint.

    10/10 assessments met

  • Keeping the public healthy

    This includes whether the trust helps to improve the health of the local community, understands local people’s health needs and promotes public health.

    4/4 assessments met

  • Good management

    This includes whether the trust treats staff fairly, stores information properly and carries out all the necessary checks before recruiting staff.

    17/17 assessments met

How we do our assessments

We use a variety of methods to make our assessments including analysis of data, self-declaration from trusts and our inspections. These results give an indication of the quality of service but do not necessarily cover all areas and may not reflect the experience of all patients.

What we assess depends on the work of the types of trust we are looking at. For example, we don't assess ambulance trusts on giving patients a choice of food.